Dear Ian,

I just wanted to say a big thank you to you and your staff for the fantastic service that we always
receive from Absolut Air. Your staff are always here so promptly after I call for assistance, and they
are so helpful and friendly on the phone and on site. I am so grateful for this superb service, it makes
such a difference, and we really do appreciate it!

Warm regards

Cindy Hudson
Customer Relationship Manager
SMG BMW Durban
P.O. Box 111, Durban, 4000
41 Somtseu Road, Durban, 4001
Tel: 031-3145300
Fax: 086 681 9110
Email: cindy.hudson@bmwdealer.co.za

Dear Ian,

I just wanted to compliment you on your excellent service yesterday and today. Firstly, we had a
compressor failure on our aircon in our server room very late yesterday and your staff were on site
within 10 minutes to assist. When the problem was identified, we realised that we would have to replace
the unit. This was only discussed at 08h00 this morning and again, a replacement unit was suggested and
on site within the hour.

The staff on site were very professional, well -spoken and very willing to help. They worked in a tidy
manner and I think they are a very valuable asset to your company.

Thank you for being so proactive and recognising the urgency involved. We will certainly recommend your
company in the future and we look forward to working with you again.

Best regards
Carol Holland
Regional Managing Executive
GAC Laser International Logistics (Pty) Ltd

17 Willowfield Crescent, Springfield Industrial Park, Durban P O Box 40499, Redhill, 4071
Telephone: +27 31 531 2000
Cellular: +27 82 553 6219
Fax to Email: +27 866 198451
Skype address: holland.carol
Email: carol@gaclaser.co.za
Web: www.gaclaser.co.za